Support

latest updates

Please first check, if you use latest version of our programs. Latest release you can find on download page.

knowledge base

Prior to contacting our support team, please read our knowledge base.

documentation

Don't forget to check the latest product documentations.

technical support

To get support please contact us via email at support@ornicusa.com and we will get back to as soon as possible.

For technical support requests, please include:

  • Product version number
  • Registration code or trial version
  • Windows version
  • Error messages if any
  • Log file which is located in following folder:
    C:\Documents and Settings\All Users\Application Data\ORNIC\InboxRULES RW\logs (Windows XP, Vista)
    C:\Users\All Users\ORNIC\InboxRULES RW\logs or C:\ProgramData\ORNIC\InboxRULES RW\logs (Windows 7)